# Frontech

> Frontech (operated by frontech support OÜ) builds custom software, AI workflows and omnichannel automations for growing businesses, and can run Tier 1 & Tier 2 customer support. Rapid web & mobile deployment, powered by AI and backed by enterprise IT & telco experience.

## Who it is for
- Growing businesses whose sales are up but whose operations are bottlenecked, and who want to scale operations without scaling payroll.

## Capabilities
- Rapid App Development: web and mobile applications built from scratch to the client's requirements.
- AI Analysis & Decision Engines: custom AI integrations that analyze data, make operational decisions and streamline workflows.
- Omnichannel Interactions: automated customer and internal interactions across telephony, SMS, WhatsApp and more.

## Support & operations
- Cost-effective global call center: 24/7 omnichannel support from an operations center in Kenya, integrated with AI systems.
- Plug & play support: takes over Tier 1 & Tier 2 customer support for existing software, given documentation and a Tier 3 escalation path.

## Process
- The 14-Day Path to Production: Days 1-7 MVP build; Days 8-14 refinement and launch.

## Ownership model
- Phase 1: rapid incubation on Frontech's AI infrastructure with monthly SLAs covering hosting and operation.
- Phase 2: option to buy out the source code and deploy independently via Docker on the client's own VPS.

## Experience
- 25+ years of combined IT & telco experience, including 15+ years in country-wide telco operator-grade deployments and work with tier-1 networks including T-Mobile Germany and AT&T USA.
- Powering operations for Arthur Toren Group and brands including electro.technology, Amperi, Hadron Energy, Margtor Africa and Krazee Bike.

## Pages
- [Home](https://frontech.support/): services, process, ownership model and contact form
- [Privacy Policy](https://frontech.support/privacy-policy)
- [Terms of Service](https://frontech.support/terms-of-service)

## Contact
- Company: frontech support OÜ (Reg. no 16743418)
- Address: Sepapaja tn 6, 15551 Tallinn, Estonia
- Phone: +1 332 253 9963
- Email: office@frontech.support